GreenLiFE® Batteries carry a 5 Year Warranty. This includes a 3 Year full replacement plus an additional 2 years pro-rated. Please contact us in the unlikely event you have a failure with one of our products.

SHIPPING
GreenLiFE® products are shipped by United Nations Department of Transportation regulations. Because lithium ion batteries can only be shipped by certified hazmat shippers, We have a zero return policy from the time you place your order.

BACK ORDERS
From time to time we encounter gaps in inventory. Below is information about how we handle items that are on backorder.

Some items may not be readily available or must prepared at our factory. Within 24 hours after you place your order we will notify you by email if the item is on back order and provide you with the expected ship date, If the products have not yet shipped you can cancel your order anytime. Production delays do happen, We apologize in advance and will do everything to help you get your products as soon as possible.

RETURN POLICY
GreenLiFE® products can only be shipped by approved and certified hazmat shippers. We have a zero return policy form the time you place your order. We guarantee our products to be free of manufacturers defects and provide a limited lifetime warranty guaranteeing our products to be free of manufacturer’s defects. In the unlikely event you have a failure with our products we will repair or replace the battery if it failed due to a manufacturing defect. Please read our full warranty for more details.

AIR TRANSPORTATION
GreenLiFE® products meet the safety standards required to ship large lithium ion batteries by air. Our products can be shipped by common carriers like FedEx, UPS and DHL either by express or overnight. Because of the issues related to fires with other lithium batteries, Airlines have become increasingly cautious about accepting large Lithium batteries. Rest assured that GreenLiFE® products are safe and non hazardous, but must ship within the regulations and safety standards for all types of lithium batteries. Our knowledgeable shipping departments ship thousands of Lithium Ion batteries worldwide every year. We can ship to most countries and work with local agents to provide customs and importation documents. Please contact us if you have any questions about shipping lithium batteries.

PRIVACY NOTICE

This privacy notice discloses the privacy practices for (greenlifebattery.com). This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (888) 522-2883 or via sales@greenlifebattery.com.